Help centre

Short, direct answers to common questions about setting up and running an online ordering system.

Getting started

Pause delivery only, collection only, or both, while keeping existing orders flowing to the kitchen.

Postcode or polygon zones, fees per zone and minimum order values.

IP address, port 9100, WebPRNT and station routing checks.

The checklist to run before going live: menu, payment, printer and fulfilment.

Reviewed by the Food-Ordering.com product team. Last updated 1 November 2026.