Online ordering system for independent restaurants
Give your restaurant its own branded ordering channel — delivery, collection and table ordering — without marketplace commission eating into every order.
What the customer sees
- Browse and customise — categories, modifiers, allergens and dietary tags.
- Choose fulfilment — delivery or collection, with time slots and delivery-zone rules.
- Pay and track — card, wallet and local payment methods, with order confirmation.
What the owner sees
- Live order queue with acceptance, preparation and fulfilment states.
- Menu control — availability, sold-out items, scheduled menus and price changes.
- Delivery zones — postcode or polygon-based, with fees and minimums.
- Kitchen routing — printer or KDS, with station-based split printing.
- Customer data — order history, contact details and repeat behaviour, owned by the restaurant.
Costs and commercial model
Food-Ordering.com licences start at £3,500 one-time, with 0% platform commission and no recurring licence fee. Optional hosting, support and payment processing are separate costs. That matters most for independent restaurants, where marketplace commission of 25–35% can erase the margin on a delivery order.
Related
Frequently asked questions
How much does a direct ordering system cost compared with marketplaces?
Food-Ordering.com is 0% commission with no monthly fees. Your costs depend on deployment and payment processing. Marketplace commission is typically around 25-35% per order.
Can I keep my existing website and add ordering?
Yes. Ordering can be deployed as a branded ordering page linked from your existing site, or as a full ordering website.
Does the system handle both delivery and collection?
Yes. Delivery zones, collection slots, minimum order values and fees per zone are configurable.