Restaurant kitchen printer compatibility and setup
Epson, Star and Windows printing — connection options, station routing and the checks that prevent missed tickets.
Supported printer connection types
| Connection type | Works with | What you enter |
|---|---|---|
| Star WebPRNT | Every device | IP address |
| Epson ePOS | Every device | IP address (port 9100 for Android/iOS apps) |
| Windows Printer | Windows app | Select from the installed printer list |
| Generic ESC/POS | Supported devices | Connection-specific settings |
Kitchen and bar routing
Station-based split printing sends each item to the correct printer. Assign menu categories to stations:
- Kitchen — main food items.
- Bar — drinks and cocktails.
- Dessert — desserts and pastry.
- Bakery — bakery items where applicable.
An item made in two stations sends a ticket to each station while remaining one order line on the bill.
Troubleshooting checklist
- Confirm the printer is powered and connected to the network.
- Confirm the IP address in the ordering system matches the printer's current IP.
- Check that the printer and the ordering device are on the same network.
- Send a test print from printer settings, not from a live order.
- If using a Windows printer, confirm the correct printer is selected in the app.
Related
Frequently asked questions
Which printer brands are supported?
Epson ePOS and Star WebPRNT are supported, along with generic ESC/POS printers and Windows printers. The connection method depends on the printer model and the device running the ordering system.
How do I send drinks to the bar and food to the kitchen?
Use station-based split printing. Assign each menu category to a station and route each station to its own printer or KDS.
What is the most common printer setup problem?
Incorrect IP address or a printer that is on a different network from the ordering device. Confirm the printer IP, network and connection type before configuring routing.