How to pause delivery orders during a busy service
Pause delivery only, collection only, or both, while existing orders continue to flow to the kitchen.
Steps
- Open ordering controls in the admin dashboard.
- Choose delivery or collection — pause one channel without stopping the other.
- Set a busy message and time so customers know when ordering will resume.
- Confirm existing orders continue to flow to the kitchen; only new orders are paused.
- Resume when ready and confirm a test order flows again.
Why this matters: A kitchen that cannot pause orders during a spike will either fail on delivery times or reject orders after they are accepted.