EPOS Integration
for Online Ordering

The manual order re-entry problem

Many restaurants operate online ordering and their EPOS as separate systems. When an online order arrives, a staff member reads it and manually keys it into the EPOS. This creates errors, delay, and unnecessary staff overhead — particularly at busy periods when the online orders arrive fastest and staff are least available to re-enter them.

The solution is either (a) direct EPOS integration, so online orders post automatically to the EPOS, or (b) a standalone kitchen routing solution that eliminates the need for EPOS integration entirely.

Option 1: Standalone kitchen routing (most common deployment)

Food-Ordering.com includes a complete kitchen routing solution: when an order is placed online, it prints automatically on a dedicated kitchen receipt printer (Epson TM or Star TSP) or appears on a Kitchen Display Screen (KDS). No EPOS involvement required.

This approach is simpler and more reliable than EPOS integration for kitchen communication purposes. The kitchen receives the order directly; the EPOS records the transaction for accounting purposes at checkout if needed. Many restaurants operate this way permanently — the two systems coexist without talking to each other.

What this setup looks like in practice

• Customer places online order → order confirmed instantly
• Order prints at the kitchen receipt printer within seconds
• Kitchen prepares the order
• For delivery: driver dispatched; for collection: customer notified to collect
• Payment already taken online at checkout — no EPOS transaction needed

Option 2: Direct EPOS integration

For restaurants where online orders need to pass through the EPOS for stock management, reporting consolidation, or loyalty scheme tracking, Food-Ordering.com supports direct integration via its open API.

Integration approach varies by EPOS system:

CallerID: handling phone orders in the same queue

The Food-Ordering.com full platform licence includes a CallerID module for phone order management. When a customer calls:

1. Their incoming phone number is recognised
2. Their customer record and last order appear on screen automatically
3. Staff confirm or modify the order — taking 30 seconds instead of 3 minutes
4. The phone order enters the same kitchen queue as online orders
5. All orders — online, kiosk, and phone — appear on one unified kitchen dashboard

This eliminates one of the last remaining justifications for keeping a separate phone ordering process, and unifies all order channels under one reporting system.

EPOS systems Food-Ordering.com has integrated with

• ICR Touch
• Zonal
• Access Hospitality (formerly Quadratek)
• Comtrex
• Lightspeed Restaurant
• Various bespoke restaurant EPOS systems via open API

If your EPOS is not on this list, contact us with the EPOS name and we will advise on integration feasibility. Most modern EPOS systems expose an API that supports order injection.

Frequently asked questions