Gateway fees vs platform commission — an important distinction
When evaluating online ordering systems, it is important to distinguish between two types of payment cost:
- Payment gateway transaction fees: Charged by the payment processor (Stripe, PayPal, etc.) for processing a card transaction. This is unavoidable regardless of which ordering platform you use — it is the cost of accepting card payments online. Typical UK rates: 1.5%–2.9% + fixed fee per transaction depending on the provider and card type.
- Platform commission: A percentage of the order value taken by the ordering platform on top of gateway fees. Aggregators (Just Eat, Deliveroo, Uber Eats) charge 20–35% commission. Food-Ordering.com charges zero platform commission — the only payment cost is the gateway provider's standard transaction fee.
Supported payment gateways
Food-Ordering.com supports integration with multiple payment gateway providers. The specific gateways available for your licence depend on your region and configuration — speak to the team during your demo to confirm availability for your location. Commonly supported providers include:
| Provider | Notes |
|---|---|
| Stripe | Widely used. Supports Apple Pay, Google Pay, and 135+ currencies. Competitive UK rates. |
| PayPal / Braintree | High customer recognition. PayPal wallet checkout reduces friction for existing PayPal users. |
| SagePay (Opayo) | UK-based processor, popular with UK businesses. Strong fraud protection tools. |
| WorldPay | UK's largest payment processor. Enterprise-grade reliability for high-volume operations. |
| Cash on delivery | Not a gateway — but cash on delivery / pay in person can be enabled as an option alongside card payment. |
Gateway availability subject to configuration. Speak to the Food-Ordering.com team to confirm supported gateways for your licence.
Apple Pay and Google Pay
Where the integrated payment gateway supports wallet payments (Stripe, Braintree, and others do), Apple Pay and Google Pay are presented at checkout to customers on compatible devices. Wallet payments significantly improve mobile checkout completion rates — customers do not need to manually enter card details, reducing abandonment at the payment step. For food ordering, where the majority of orders are placed on mobile devices, this is a meaningful conversion improvement.
PCI DSS compliance
Food-Ordering.com is built to operate with PCI DSS compliant payment gateways. Card data is handled directly by the gateway provider — card numbers are never stored on Food-Ordering.com's servers. The tokenisation approach used by modern gateways (Stripe, Braintree, etc.) means that sensitive card data never touches the ordering platform, significantly reducing PCI DSS compliance scope for the restaurant operator.
Cash on delivery
Cash on delivery can be enabled as a payment option alongside card payment. When cash on delivery is active, customers completing the checkout can select "pay on delivery" rather than entering card details. The order is processed and sent to the kitchen as normal. Cash on delivery is particularly useful for businesses with a high proportion of repeat customers who prefer paying in cash, or for markets where card adoption for food ordering is lower.
Frequently asked questions
Does Food-Ordering.com charge a percentage on transactions?
No. Food-Ordering.com charges zero commission on transactions. The only payment processing cost is the standard transaction fee charged directly by your chosen gateway provider (e.g. Stripe, PayPal). These fees are paid directly to the gateway — Food-Ordering.com takes nothing from transactions.
Does Food-Ordering.com support Apple Pay and Google Pay?
Yes, where the integrated payment gateway supports it. Stripe and Braintree both support Apple Pay and Google Pay, which are presented automatically to customers on compatible devices at checkout. No additional configuration is required beyond enabling the gateway.
Zero commission. Your gateway. Your payments.
Food-Ordering.com connects to your payment gateway. You keep every penny after the gateway's standard transaction fee — no commission to us. Get a licence quote for your restaurant.
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