Chinese takeaways rely heavily on phone orders — does Food-Ordering.com support telephone ordering?

Yes. CallerID telephone ordering is a core feature of Food-Ordering.com. When a returning customer calls, their details and previous order history pre-load on the screen. New callers can be registered with their order history saved for future calls. This reduces call handling time, decreases errors, and allows phone orders to be processed through the same system as online orders — with kitchen printing and delivery management integrated.

Chinese Takeaway Ordering System — Commission-Free Direct Ordering

Q: Do Chinese takeaways need to display allergens online?

Yes. Under the Food Information Regulations 2014, all food businesses in the UK — including Chinese takeaways — must provide allergen information for the 14 major allergens before customers order. Chinese cuisine commonly contains several of the 14 allergens: soy (soy sauce, tofu), gluten (noodles, wheat-based sauces, battered items), crustaceans (prawns, crab), molluscs (squid, oyster sauce), sesame oil, eggs (egg fried rice, omelette), fish (fish sauce, various dishes), celery (in some stocks and sauces). Food-Ordering.com includes allergen filtering as a standard feature.

What aggregator commission costs Chinese takeaways

Chinese takeaways are among the highest-volume food categories on UK delivery platforms. Commission rates of 25–30% per order apply regardless of order size. For a typical Chinese takeaway:

Just Eat — 3-year cost

Avg order value£24

Orders per week70

Commission (28%)£6.72/order

Weekly commission£470

3-year total£73,320

Food-Ordering.com — 3-year cost

Licence fee (one-off)~£2,500

Commission per order£0

Annual ongoing cost£0

3-year total~£2,500

Illustration only. Commission rates vary by platform, contract, and location. Verify current rates directly with aggregators.

CallerID telephone ordering — especially important for Chinese takeaways

Chinese takeaways maintain some of the highest proportions of telephone orders among UK food categories — many loyal customers prefer calling to ordering online. Food-Ordering.com's CallerID telephone ordering system:

Recognises the incoming caller's number and displays their name, address, and previous orders instantly
Pre-fills the order form with delivery address — reducing call time and errors
Allows staff to confirm "same as usual?" for repeat orders — one of the most efficient order processing methods available
New callers are registered with their details saved for future calls
Phone orders enter the same system as online orders — same kitchen print, same delivery management

Features built for Chinese restaurant operations

Allergen filtering

Soy, gluten, crustaceans, molluscs, sesame, eggs, fish — Chinese cuisine involves many of the 14 major allergens. Per-item allergen display included.

Timed delivery slots

Control order throughput during Friday and Saturday peak periods. Slot capacity limits prevent kitchen overwhelm on busy nights.

Modifier system

Sauce choices (black bean, sweet and sour, oyster), rice or noodle option, portion size — all handled through the modifier configuration.

White-label

Your restaurant brand and domain. No Food-Ordering.com branding visible to customers.

Multi-location

Manage multiple Chinese restaurant sites from one admin account. Separate menus, zones, and pricing per site.

Loyalty scheme

Points, stamps, or direct-order discounts to incentivise customers away from aggregators onto your own channel.

Frequently asked questions

Do Chinese takeaways need to display allergens online?

Yes. The Food Information Regulations 2014 require all food businesses to provide allergen information for the 14 major allergens before customers order. Chinese cuisine commonly contains soy, gluten, crustaceans, molluscs, sesame, eggs, fish, and celery — making allergen display particularly important. Food-Ordering.com includes full allergen filtering as a standard feature.

Chinese takeaways still get a lot of phone orders — does Food-Ordering.com support telephone ordering?

Yes. CallerID telephone ordering is a core feature. Returning callers are recognised instantly and their details pre-loaded. New callers are registered with all future calls recognised. Phone orders enter the same system as online orders with full kitchen printing and delivery management.

Stop paying commission on every Chinese takeaway order

Food-Ordering.com is a one-off licence with zero commission. CallerID telephone ordering, allergen filtering, and delivery management included. Get a quote for your Chinese restaurant or takeaway.

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