1. Introduction
We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and store your information when you use our services.
2. Data Controller
Food-Ordering.com (“we”, “us”, “our”) is the data controller responsible for your personal data collected via our website/application.
3. What Personal Data We Collect
When you place an order or use our service, we collect the following personal data:
First name and Surname
Address
Telephone number
Email address
IP address
Location
Any other information you provide to enable us to process your order
4. Legal Basis for Processing
We process your personal data because it is necessary for the performance of a contract (i.e., to process and deliver your order). Without this data, we cannot fulfil your order.
5. How We Use Your Personal Data
We use your data for the following purposes:
To process your order, including delivery of goods/services.
To send you confirmation emails or messages relating to your order.
To retain information for tax, accounting and statistical purposes.
6. Disclosure of Your Personal Data
We do not share your personal data with third parties. Access to your data is restricted to the system’s owner/manager (i.e., us) only.
7. Data Security
We take appropriate technical and organisational measures to protect your data during transmission and storage. For example, our server uses SSL encryption when available, and prevents access to certain file types (such as database files). However, please be aware that the level of security can also depend on the hosting environment and we cannot guarantee absolute security.
8. Data Retention
We retain your personal data for as long as your order and related sales data are stored. If required by law for tax or accounting purposes, we will retain the data for that period. If your data is no longer required for those purposes, you may ask us to delete it.
9. Your Rights
You have the following rights regarding your personal data:
The right to access the data we hold about you.
The right to amend or update your personal data (in the context of a new order/transaction).
The right to request deletion of your personal data, except for data we must retain for legal/tax/accounting purposes.
The right to raise a complaint by contacting us (via the contact details listed on our website) or to the relevant supervisory authority.
10. Contact Us
If you have any questions or wish to exercise any of your rights, please contact us at:
[email protected]
1 Burcombe Way, Reading RG4 8RX, UK
+44 1189 481977
11. Changes to this Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and indicating the date of last update.
12. Effective Date
This Privacy Policy is effective as of 1st Jan 2025